Save time and reduce paperwork with Network Health Connect, our online service that lets you easily do business with us.
How to register
All Network Health providers can sign up for Network Health Connect. To learn how to register, watch our Webinar for new users or existing users of HealthTrio Connect.
Or you can follow these simple steps to enjoy the cost- and time-savings of one-stop access to member eligibility, claims, authorization information, and panel reports.
Five steps to register
- Begin the registration process
- Set up your account information
- Sign the online User Agreement
- Attach and send documentation
- Wait for e-mail confirmation
You must complete all five steps to access Network Health Connect. You can quickly register multiple users simultaneously. There’s no need to register each user separately.
Since you will access protected health information (PHI), do not share your username or password with others.
You can also see our Network Health Connect Reference Guide for step-by-step instructions on using Network Health Connect in your practice.
1. Begin the registration process
Click on the registration button below to open the HealthTrio Connect sign-in page in another window. Next, click on the “Providers” icon in the top right-hand corner.
On the Healthcare Provider Registration screen, if you have a HealthTrio Connect user ID with another health plan, enter your current HealthTrio Connect user ID and password, and click on the “Next” button. If you don’t currently have a HealthTrio Connect user ID, click on the “No User ID” button to continue.
On the next screen, select “Network Health – MA” from the drop-down list and click on “Next.”
Please note: You will see another health plan with Network Health as part of its name, so be sure to select “Network Health – MA.”
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2. Set up your account information
If you already have a HealthTrio Connect user ID, you will not be prompted to enter your name, organization, address, and e-mail address.
If you do not already have a HealthTrio Connect user ID, you will be prompted to enter identifying information such as your name, organization, address, e-mail address, and to choose a password. Click on the “Next” button to move to the next registration page.
Follow the helpful tips and instructions at the top of each registration page to complete the online registration process for you and your office staff.
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3. Sign the online User Agreement
Print, read, and sign the User Agreement, and have someone legally authorized to sign contracts for your office sign it. Please note: After printing the User Agreement, click on the “Finish” button for confirmation that “registration process completed.”
Please note: If you have used our online services in the past, you still need to register for Network Health Connect to continue conducting claims, eligibility, authorization, and referral transactions online. Our online provider services are now available via Network Health Connect only. Complete the online registration process by clicking on the “Register” button at the bottom of this page. Within five business days of your registration, we will send you an account activation e-mail.
Please keep a record of your Network Health Connect password and user ID for future use.
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4. Attach and send documentation
Attach documentation (proof of your office’s identity) to the signed Network Health Connect User Agreement and mail or fax both to us. You can attach a W9, Tax ID certificate, or first page of a Network Health Explanation of Payment (EOP).
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5. Wait for e-mail notification
When we get your completed paperwork, we’ll send you an e-mail telling you that you can log in. This should happen within five business days.
Please note: You can review our Network Health Connect Reference Guide even before we send you the e-mail confirmation.
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